PP
Pieter P

1 reviews | Active since Jun 2010

24 May 2023, 19:22

DISCOVERY INSURE - EXCELLENT SERVICE!!!!!

We live in an era where service, and especially good service is few and far between. We've had a few encounters with Discovery Insure in terms of claims and they have ALWAYS come through and assisted in the best possible way, and in the shortest possible time. I've heard horror stories about other insurers, but fortunately, I'm with Discovery Insure.

We have recently detected an underground water leak somewhere between the Tshwane meter and the house. Needless to say, the claim was registered in no time, and soon after that I received a phone call from Riaan Whitney, while I was still wondering how I'm going to manage without water. Within 24 hours, the site inspection was done by Riaan, a contractor was appointed, the leak detection was carried out, the costing was done, the claim was approved and the payout was in my bank account. As a matter of fact, Riaan phoned me to inform me that the payout was approved, and before putting the phone down. the funds reflected in my account - just another advantage of banking with Discovery Bank, the best bank in SA.

Thanks to Riaan Whitney, my broker JP Janse van Rensburg, and the team at Discovery Insure. Keep up the good work. We need more people like you to make this world a better place.

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Replies (1)
Discovery Insure
Discovery Insure's reply25 May 2023, 09:14
Official
Good Day Pieter D

This is such an amazing compliment and exactly the kind of feedback we strive for. It makes our hearts skip a beat hearing that our team is as enthusiastic about delivering awesome service as they are. We’re so lucky to have them on our team and we’ll be sure to pass your message on to them and give them a pat on the back for a job well done because at Discovery Insure, we love rewarding great service.

Regards
Discovery Insure