Discovery Insure ensures bad service!!!

I have never received such terrible service in my life! After receiving approval for a bumper repair claim, I receive a list of panel beaters that discovery utilize. When confirming with discovery (17/12/15) and getting an emailed response back, not only was my car not actually booked for the repair for January, but the place it was supposed to go to was not even accredited through the car manufacturer (thus I would have lost my maintenance plan!!!). I now have to wait until mid February, delaying the repair even further. When enquiring about this, the claim administrator refused to acknowledge her wrong doing, did not apologise and was flat out rude. To top this I am now still waiting for her manager to contact me back FIVE DAYS LATER! (Even though I have tried to contact her manager three times now since then and unfortunately he was either \out to lunch"or \""currently not at his desk\"". Definitely looking for a new insurance company now"