DISCOVERY INSURE ENDORSES RENEW-IT AUTO FOR THEFT AND TALL TALES

<p>On the 23rd January 2017, I was hijacked outside my home. Thankfully my vehicle was recovered shortly afterwards. The hijackers had ****** the key to the vehicle making it necessary for the vehicle locking system to be replaced. My vehicle was sent to Renew-It-Auto Edenvale for the installation of a new locking system.</p> <p> </p> <p>The 3-month process of having the vehicle locking system installed, a process that should have taken 14 days, was fraught with many tall tales and delays. Each time I contacted the Discovery Insure Call-Centre, I was met with reasons such as; ‘The locking system needs to be ordered from Germany.’ After the first six weeks, I found that the locking system had not even been ordered!!!</p> <p> </p> <p>Eventually 3-months later, during which time I had to endure numerous insufferable calls about my courtesy car needing to be returned and me having to explain that the process had been delayed by Discovery Insure and Renew-It Auto Edenvale, I was finally informed that I could fetch my car.</p> <p> </p> <p>Upon inspection of my car, it became apparent that there were newly acquired scratches on all the doors of my vehicle, a large scratch on the inside of the driver’s door, a chip in the bonnet and a nest of ants in the vehicle interior. I was informed that all these issues would be addressed prior to me fetching my car on the 9th May 2017. This was not the case. I was in fact forced to remove my car from Renew-It Auto Edenvale and informed that the Discovery Insure would compensate me for the damages.</p> <p> </p> <p>As if this wasn’t enough to contend with, shortly after fetching my vehicle, the emergency light lit up and I took my car to Mercedes Benz to be assessed. There I was informed that a headlamp and headlamp bracket were missing. I also received E-toll bill demonstrating that my vehicle was being used during the 3-month period.</p> <p> </p> <p>Since January, I have made countless calls to the Discovery Insure Call Centre and I have yet to receive a reasonable explanation for the theft of vehicle parts, additional damage incurred to my vehicle while at Renew-It-Auto Edenvale or the use of my vehicle. Where is the accountability? </p> <p> </p>