Discovery Insure Emergency Services Department

Item: Discovery Insure
Rating: 5
Author: Wilhelm C

I was in a motor accident ob N1 Northbound in front of the Mall-of-Africa. My Discovery app wasn't working (still isn't) and the tow-in driver got discovery on the line and handed me the phone. Aretha Tobias was helping me and calming me down in the panicked state I was in. She reassured me that I was not alone in this, and that they have sent somebody to take me from the police station to my home.

Helpful (0)

Replies (2)

Discovery Insure's replyOfficial

29 Aug 2026, 08:27

Good morning Wilhelm.

We are so sorry to hear of your unfortunate incident. We will have our team look into your app that is not working.
Thank you for sharing your feedback regarding your interaction with Aretha, we are happy to hear of the service she provided you.

Wishing you a safe Saturday.

Discovery Insure

Discovery Insure's reply29 Aug 2026, 08:27

Official

Discovery Insure's replyOfficial

31 Aug 2026, 17:05

Good day Wilhelm.

Thank you for taking our call.

We can confirm that your concerns regarding the Discovery App have been resolved. During our discussion, you advised that you have since successfully regained access.

We also discussed your claim, and as advised, further feedback will be provided once the vehicle assessment has been completed.

Thank you for your time, and please don't hesitate to contact us should you require any further assistance.

Regards
Discovery Insure

Discovery Insure's reply31 Aug 2026, 17:05

Official