FK
Francois K
1 reviews | Active since Jul 2014
01 Sept 2024, 15:45
Discovery Insure
As great as the service was to deliver a new oven following a claim, as terrible the service is to salvage the old oven. Part of the settlement agreement was that Discovery would salvage the old oven, but halfway through week 3 it is still standing in my house and I need to keep it until ........ how knows when.... One promise after the other from @Prince Manaka
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Replies (3)FK
Francois K's updateReviewer Update
02 Sept 2024, 09:13I have just received a phone call from your service provider, and she will only confirm a date and time by lunchtime today....
FK
Francois K's update02 Sept 2024, 09:13
Reviewer Update
I have just received a phone call from your service provider, and she will only confirm a date and time by lunchtime today....
FK
Francois K's updateReviewer Update
03 Sept 2024, 14:29It was agreed with the service provider that the oven will be collected after 2pm today. I also requested a 15-20 min notice of the estimated time so that I can get home from work. DSV arrived at 12pm, not knowing what they needed to collect. Once I told them it was an oven they told me they would need to return with a truck as the oven would not fit onto their bakkie. Then I received a follow-up call telling me I needed to box the oven. How do I box big oven? This whole process is quite hilarious now. I refuse to store the oven any longer and will dispose of it in another way tomorrow. 3 weeks to arrange a collection.....you can phone me to discuss.
FK
Francois K's update03 Sept 2024, 14:29
Reviewer Update
It was agreed with the service provider that the oven will be collected after 2pm today. I also requested a 15-20 min notice of the estimated time so that I can get home from work. DSV arrived at 12pm, not knowing what they needed to collect. Once I told them it was an oven they told me they would need to return with a truck as the oven would not fit onto their bakkie. Then I received a follow-up call telling me I needed to box the oven. How do I box big oven? This whole process is quite hilarious now. I refuse to store the oven any longer and will dispose of it in another way tomorrow. 3 weeks to arrange a collection.....you can phone me to discuss.
FK
Francois K's updateReviewer Update
03 Sept 2024, 14:53I am trying my bets to be patient with this, bit unfortunately it is just one after another.
FK
Francois K's update03 Sept 2024, 14:53
Reviewer Update
I am trying my bets to be patient with this, bit unfortunately it is just one after another.