DIscovery Insure

It has been 4 weeks trying to get a claim resolved for a phone repair. Discovery Insure now simply ignores my emails when I try to follow up. This has been the worst claim experience I have had to date. Strongly considering moving to another insurer because this disrespectful handling. Their chosen vendor platinum repairs also provides in mixed messages of parts being ordered vs it being in stock for repairs to begin. Each time a different message.