Discovery Insure dropped the ball - Poor service delivery

This is the first time that I claim with Discovery Insure. I expected more from the Claims Department, being a Discovery customer for a number of years. 1. The assessor was an hour late on the first engagement / meeting. 2. The agreement of loss could not be generated, due to a system problem. 3. Eventually an electronic link was mailed, which was factual incorrect and not what was agreed. 4. The assessor went "MIA" for over a week with no response to any communique. 5. The claim is almost a month old and I have not received an official AOL from them. 5. I fixed the list of items claimed and the assessor appeared miraculously from somewhere to go through the list - item by item. 6. The electronic list was generated again and still not adjusted to the discussion and what was agreed upon. 7. I still have not received an official AOL to this day ... 8. I asked for a call back to resolve. The response is a team sending emails to each other with no resolve and accountability to resolve. 9. I have received a sms for pay outs being processed with no prior communique or break down for what it is for ... 10. I am in the service delivery industry myself and understand the importance of customer service and retention ... this experience was not expected from a company like Discovery ... :-(