Discovery Insure Driving Application

I have placed a complaint on the 11th March regarding the insure app for better drivers has been locked in trial mode, i cannot use the app at all or benefit from any of the benefits provided. They said it will take 3 working days then i will get a reply. I am still waiting, i phoned today and the complaint was sent to head office again as they could not provide me with the pin to excess the app. I have joined discovery beginning of march, if your service is so pathetic now, i wonder how it will be when i need to place a claim! you can at least provide customers with feedback if the problems hasn't been resolved as yet! ITS CALLED CUSTOMER FEEDBACK AND SUPPORT