Discovery insure driver change & Vitality drive

In April 2024, I initiated a request to change the permanent driver on my policy from my daughter to myself, which was efficiently processed. However, I am writing to express my deep concern and disappointment regarding subsequent issues.

Upon accessing my Discovery app to review my monthly points, I was shocked to find no points or fuel information displayed. A call to your customer service this morning revealed that the Vitality Drive is still linked to my daughter's profile.

Subsequently, upon refueling these past few months using my Discovery drive card, the transactions failed to reflect on my profile. In the call this morning the service consultant mentioned that something should be changed on my daughters profile and i must do this on the app, this does not make any sense.

I am disheartened by the lack of communication from the service consultant who assisted with the driver change. It is regrettable that I was not informed about the comprehensive changes that would follow. As a result, all fuel transactions from April 2024, are not reflecting on my profile.

I urge you to address this matter urgently and provide a resolution. Such service discrepancies undermine the trust I have placed in Discovery, and I trust that you will take the necessary steps to rectify these issues promptly.