DISCOVERY INSURE DRAG THEIR HEELS ON APPROVING CLAIMS

I dropped my cellphone and the back of my cellphone was cracked. I logged a claim for my cellphone damage on 05/02/20263 and on 06/02/2023, couriers came to collect my cellphone and take it to a company for repairs. According to Discovery Insure, my claim was approved on 11/02/2023. This morning, 17/02/2023, I called the company who are supposed to be repairing my cellphone, only to find out. that despite the fact that Discovery had approved the repairs to my cellphone, they conveniently "FORGOT" to notify the company to go ahead with the repairs. It has now been two weeks that I have been waiting and it is going to be now another how many weeks before my phone is repaired and delivered back to me. Discovery Insure, what do I pay insurance premiums for if this is the sort of crummy service I can expect to receive from you?