DISCOVERY INSURE DQTRACK PATHETIC!!

Discovery Insure DQTRACK Is by far the most useless tracking service provider out there. My tracker on my vehicle has been inactive for 6 months and I was experiencing problems with my car battery when I asked the guys to come in and check if it could be the tracker. The guy notified me at that point that the unit is completely dead and hasn't been active for a long time. I then contacted discovery and they tell me that the unit has not been working for the last 6 months. They are quick to sell their products but dont explain to the end user how it works.

Now they are refusing to refund me for the 6 months premium which they debited my account for a non working tracker and have no regard that in that period , If for instance my vehicle got ****** that i would be at a disadvantage!!!! Being that I am under the impression the vehicle is being tracked. THE Company didnt even give me a courtesy call to say HEY WE HAVE "EMAILED " YOU THAT THERE SEEMS TO BE A PROBLEM AND WE HAVE NOTICED THAT YOU HAVE DONE NOTHING TO SORT IT OUT YET!! people have busy lives and do not have time to be reading monthly dashboards of your driving performance.

I really do believe that if something serious as a unit not working !! The client should be notified on a SEPARATE EMAIL no 1 and no2 atleast given a call if they have not responded to this!

Luckily I didn't have my car ****** at that point , but they going as far as to not giving me a refund for the months i have paid for nothing is truly pathetic services!!

I will probably cancel all my policies with them as they are useless.