Discovery Insure - DQ Tracker removal

I cancelled my insurance with Discovery Insure, end of May 2023, due to getting a way better premium from another company. Thank GOD

I proceeded to also to make my appointment to remove the DQ Tracker for the 7 July @ about 15:00. The best thing - the web portal doesn't work

Funny enough, on the 7th July, the tech did not arrive at my place to remove the tracker. At about 15:43 I called Discovery Insure on ***to find out where the techie was. The call center agent returned my call but could not get hold of anyone, including the techie

On the 11 July I called again into Discovery Insure to find out what was the next steps. Due to me traveling for the following few weeks. I need to have the tracker removed afterhours. I was told that the techies only work after hours a special request. And I need the techie the afterhours removal

On 17th July. I called again into Discovery Insure spoke to the 3rd call center agent. Also picked up my history of calling in. And after a long conversation with him, back-and forth. I asked him to escalate it to his Manager or Team-leader.

So far its been about 8 weeks since the 17th July, I haven't received a phone call regarding the tracker removal. I understand for a manager/team-leader, its hard to lift your hand and call a client of Discovery to solve a problem but please note that: Firstly, don't advertise that you have an online system to book, when it is definitely is not working. Secondly, people have lives and need to arrange things accordingly, we do not have the luxury just to take off when we want to. And we have families also which comes a great level of commitment after work Thirdly, if you have a call center with team-leaders/ managers. Please train them on how to think outside the box and teach them to call client and solve the problem. It would be nice to know that your actually can put the client first

So far, its been about 8 weeks and you should have a solution by now.