JM
Jeremiah M

1 reviews | Active since Jan 2010

10 Jun 2015, 15:04

Discovery Insure DQ Track uses inexperienced techn

Discovery Insure sent out a technician to install a DQ Track device in my brand new vehicle. The technician breaks all the clips on the side panel and just places the panel back. While inspecting the vehicle I noticed that the side panel was not sitting right. I asked the technician if he removed that panel and he said yes. As i touched the panel the panel fell off. I am so disappointed. The technician ( Martin ) does not even apologise . He takes a plier and starts to break the clips even more. All the clips are now bent and all Discovery can say is that I must get a quotation for the repair. I regret taking up the policy with discovery and wouldn't advise anyone to have a DQ track installed on their vehicle unless done by an approved fitment center.<br> <br>

0
Replies (1)
Discovery Insure
Discovery Insure's reply10 Jun 2015, 16:12
Official
Hello wdjl,

As discussed I will look into the matter above and make certain that we find a resolution as soon as possible.

Thank you for allowing me the opportunity to get this fixed.

Kind Regards
Kesh Bassdhev