Discovery Insure DQ points not reflecting

I completed my 150 minutes advanced eye gym before end January 2019 and I only received 130 out of 150 points. I submitted a query to discovery and and received no response. I followed up again and did not receive a response, I phoned and they asked me for proof and luckily I had a photo proving I completed it(not that I should have to). Then they only gave me 10 out of 20 points for some odd reason after I clearly stated I was owed 20 point since January. To date I have sent more than 5 emails asking for it to be resolved being promised on one occasion that the points will be resolved in 48 hour period. More than a week later and still not resolved. I get a response that the service provider will contact me in 2 to 3 days( I thought discovery is my service provider). Be warned their services has been shocking I this regard. I have waited 3 months and I am now a bit fed up.