Discovery insure. Double Debits and no communication from these people.

I Changed to discovery insure on the 25th of January 2019. So they debited my premium on the 25th and then again on the 29th of January. I called my bank to ask if both debits went off my account and they confirmed it did.

I then ask Discovery what I should do and they advised me that i should attache my bank statements which they will review. So I did. My statements clearly show that both debits went off on my account but because I had my bank do a reversal on the second debit Discovery decided to suspend my cover. I'm basically being held ransom as Discovery first has to do a forced debit which takes up to 48 hours to restore my cover. My car has been parked since the 29th as I cant drive it without cover.

So My question is, *** did they ask me to attache my bank statements if no one bothered to look at the damn thing. I how long will it take to get my money refunded as the statement clearly show that the money went out. And when will someone get back to me with a better explanation then "sorry sir, that's handled by another department".

Literally my first day with them and they completely ****ed it up. My reference number is ********** 92, feel free to call me.