DISCOVERY INSURE - dont care about their clients (Worst insurer)

<p>I was in an accident few weeks ago where a lady drove into the side of my car. I logged the claim immediately after the accident with Discovery and took my vehicle in for assessment, discovery approved my claim and I took my car in for repairs. I collected my car from the repaired 2 weeks ago but noticed that a bump on my dor which was caused by the accident was not repaired , i took this up with the repairer whih informed me that Discovery did not approve the bump - for what reason i dont know because the scratches around the bump was repaired.</p> <p> </p> <p>I then phoned Discovery to report this matter and was told by the assessment manager that they did not think it was part of the accident but they made a mistake and I can take my car back. It is now 2 weeks later and I still havent heard anything back from Discovery up untill Yesterday. I was now told that my car must first go back to assessor for assessment and then only will Discovery decide whether they will pay for the damage. This is realy unacceptable for me, I am paying my monthly debit order every month, have never missed an installement and now I receive this service when I want to claim. </p> <p> </p> <p>I have been trying for 2week to get hold of my Claim consultants who's name is Lerato but she doesent reply to any of my emails nor does she answer my calls.</p> <p> </p> <p>I realy dont know what to do anymore!!!!!</p>