Discovery Insure don't care

Due to the heavy storm and wind on the 5th of March 2019 my carport that was standing for the last 15 years collapsed in the evening. As we are all aware that on that day Gauteng experienced severe storms due to the unpredictable weather. Immediately, after the incident I contacted Discovery for assistance due to safety concerns and I was told that help is not available because it was after 5:00pm. I was told by a discovery employee that assistance will only be available early the next morning. Early the next morning I contacted Discovery and the consultant who sold me the policy. I was told that help in on the way and within an hour someone would come to my home to assist. I contacted Discovery employee’s for the entire day and I was given a lot of stories. Only two workers arrived at my home after 6:00pm on the 6th of March 2019. At that time it started raining heavily and we had load shedding. The workers were petrified and so were we because we did not know what to expect as working in the dark and in heavy rain was dangerous. Two poles were used to hold up the carport but I am not satisfied because the carport is not securely supported and it is a danger to my family. In the afternoon of the 6th of March an external assessor and a Discovery assessor very unprofessional and with an unacceptable attitude was sent to my home to assess the damages. Speaking to the assessor that day already gave me the impression that his decision was to decline the claim. My family and I were devastated because of what had happened the previous evening. We were also afraid for our safety and we were stuck at home without any transportation and assistance from Discovery. I was extremely disappointed and disgusted at the service I received from Discovery because Discovery was only concerned about assessing the damages and not about our safety, security and well-being. I explained to many employees that my only concern at the moment was to get assistance to secure the carport for safety reasons but unfortunately no concern and urgency was received. I was treated as if though Discovery was doing me a favour and that Discovery does not care for their customers.