1 reviews | Active since Jul 2011
Discovery insure, don't be sold by the rewards. Changes are they a gimmic.
So Discovery sells you this awesome insurance charging you more per month BUT with all the cashback and rewards you end up paying less. Well that "could" be the case if the system actually works. My take on it, discovery has too many systems and parameter and integrators that if someone entity number is not setup correctly then it takes numerous teams and levels of call center agents to get this to the 1 person in discovery systems that actually knows how all this fit together to solve it. My aim, to get to that systems architect via this complaint. The query at that stage started Date: Mon, 10 Aug 2020, 17:28 Over a month now and many emails later discovery still ask me to mail them screenshots which i have done so to almost the whole of discovery. I've now also recently emailed my broker to ask for help. Problem: 1. I dont see my discovery drive dashboard, getting error "Could not retrieve information....bla bla bla" 2. I dont see the vitality drive circle move to be able to get a weekly play. Meaning i loose out on miles, meaning loose out on moneytise. 3. Im not getting fuel cashback, meaning my premium is expensive and not worth it. So when it comes to claims, will i have the same problem ?
Thank you for bringing this matter to our attention.
We acknowledge that there are a few a challenges being experienced by some of our members around the Vitality Drive programme but assure you the team is working around the clock on a resolution.
We have since escalated your matter to the relevant team on this note.
More information will be communicated to you directly and apologise for any inconvenience that may have been caused.
Regards
Discovery Insure
Thank you for bringing this matter to our attention.
We acknowledge that there are a few a challenges being experienced by some of our members around the Vitality Drive programme but assure you the team is working around the clock on a resolution.
We have since escalated your matter to the relevant team on this note.
More information will be communicated to you directly and apologise for any inconvenience that may have been caused.
Regards
Discovery Insure
