AA
Abbey A

1 reviews | Active since Mar 2009

01 Jun 2017, 13:20

Discovery Insure don't want my business

<p>I called for a quote for car insurance last week Thursday</p> <p>The salesman gave me a quote on the phone, and I asked if they could give me a better price</p> <p>He said he would speak to his manager and he would cal me back straight away. I never heard from him again</p> <p>I then contacted Discovery Insure yesterday to find out what was going on. The gentleman I spoke to said he would find out and call me within five minutes. I never heard from him again</p> <p>I sent a complaint email to Discovery Insure yesterday. And still I haven't heard from anybody</p> <p>I really get the feeling that you don't want my business, so I'll have to oblige and go to Outsurance or Miway instead</p> <p>So disappointing because I am a very happy Discovery Health client, but I suppose it isn't run by the same management team. Very, very disappointing</p> <p>I just don't understand why you spend millions advertising your product, and when you have a client knocking at your door, you don't care. Doesn't make sense</p>

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Replies (1)
Discovery Insure
Discovery Insure's reply01 Jun 2017, 14:04
Official

We apologize for the inconvenience and disappointment that you experienced in dealing with us recently.

We have escalated your concerns with the sales management team to look into these concerns raised, feedback will be provided in due course.

Regards,

Sakhe

Discovery Insure