Discovery Insure doesn't care - No Rewards, No Feedback

I have had vehicle insurance with Discovery for 3 weeks now and I have not been able to benefit from the vitality drive reward program at all. I have tried calling in multiple times and no one seems to know what is going on. This is a big issue for me since I decided to go with Discovery because of the rewards that they offer for driving well. My full experience with them can be found below:

I joined discovery through acquiring vehicle insurance in mid January 2021. Soon after this I realized that I was not being given any driving points or goals on my Insure app. I did not worry much about it initially as I thought that it would be an easy fix.

I called in and I was met with people who seemed happy to help me - I was advised that it would be fixed withing 5 working days. 3 Weeks passed since then and I have called in every week asking for an explanation, but to no avail. Every time I call I am told that there is no feedback and that the case will be escalated to management (Despite having been told the exact same thing in previous calls). This quite clearly became a cycle and I began to become quite frustrated by Discovery's clear confusion around my situation. In my most recent call to Discovery I refused to accepted the "I will escalate the issue" answer any longer and asked to speak to a team leader. I was told that the team leader was busy on a call and that he/she would call me back as soon as they were done - I was never called back.

This is my first car and my first time having vehicle insurance, and it is unfortunate that my experience was soured by Discovery's lack of communication and overly long turnaround time for technical issues. I honestly feel like my case has been forgotten about and that the Discovery team is simply hoping that I stop calling and forget about the fact that I am not receiving any vitality drive rewards even though I am paying for it. I am hoping that this issue gets fixed soon, but based on my experience so far, I am not optimistic.