Discovery Insure does not understand what customer service is

I have tried several times that managers from the Claims Department contact me regarding an issue with one of my claims. They promise to call back when my broker contacts them but never calls back. This matter has now continued for 3 weeks. I raised this matter on HelloPeter and the Discovery person contacted me. I explained that I am in training and asked to be called back later that day. They never called back!!! It looks like Discovery Insure wants my money but actually feels nothing for me as a customer. Your staff make promises that they do not intend keeping. They tell you things on the phone just to end the call but treats you like *******!!! Shame on you Discovery Insure!!!!