Discovery Insure does not respond

A month ago i obtained a quote for extended warranty on my vehicle. When I signed up i was advised I can have the 3 month waiting period waived if i do the 110 point check at a Bosch service provider. The 100 point check showed I needed R30,000 worth of repairs to be done. One item was shock on the car which had been changed 5 months prior to this 110 point check, so I took the car to the dealership who had maintained my car for the last 6 years. They issued a report stating that everything Bosch said needs replacing was in good working order. I submitted both the reports to Discovery Insure and have been given the run around for the last month with absolutely NO response as to the 3 month waiver. It appears that the 3 months will be up before I am given any final answer from Discovery Insure. Email after email to them is answered with " a consultant will contact you within 24hours" .... I am still waiting