Discovery Insure does not pay specified items!

This claim has been taking longer than 3 months to resolve and I will try and make this very unhappy story as short as possible.<br> <br> I had an accident with my car and I have specified items on the vehicle that is part of my policy.<br> After deciding to buy back my car, which Discovery agreed to. I was only informed after the long ordeal that my specified items will not be paid out as per my policy. I asked them why and they said it was part of the buy back option. Nowhere was this discussed with me or brought to my attention prior to deciding on the buy back option, only afterwards was I told about this. These accessories are not part of the car on a permanent basis<br> <br> I have requested information via e-mail where the above mentioned is part of the policy clauses and negotiated or discussed with me but still my request for information is unanswered.<br> <br> I cannot see why they did not communicate this to me prior to making decisions and why they have the authority to revoke claims and cannot give you reasoning in doing so.<br> <br> As I'm not getting any feedback from Natasha or her manager Ravi Jadoonandan I'm left with no other option to ask for assistance here to get my issues addressed and answered