Discovery Insure does not care for there customers

I joint discovery insure on 1 August 2022. I was told I can take pictures for free on the app or pay for the inspection. So on the day, my policy started my app was still not working even after multiple emails and calls. They keep saying it has been escalated but nothing changes now the deadline has passed and they don't want to give me full comprehensive insurance until I upload pictures which I can't do until they fix the app. Worse service ever please don't join them.