Discovery insure does not care about their clients

Considering that Discovery considers itself a giant in the industry they should really invest more in training and/or managing their staff properly.

Despite having an allocated claims administrator, after the initial contact I was ignored when I asked for updates on my claim as well as for my rental vehicle, these update requests were sent twice a week for a couple of weeks. Failing to get any response I tried email to several addresses including a direct mail to the claims administrator, as well as using the app portal only to be ignored further.

Upon requesting the cancelling my policy. I have still not had my policy cancelled. Despite being contacted by someone who verified my details, transferred me to the cancellations department, kept me on hold for a good while to only drop the call and not attempt the cancelation process again.

I have again requested the cancelation through the channels, allowed for the response time, only to be ignored further.

The debit order however runs like clockwork.

Discovery shows they do not value me as a client. And I'm forced to try another means of getting their attention to try get a matter resolved.