Discovery Insure Does Not CARE

On the 20th of May (my birthday, of ALL DAYS), Discovery I sure deducted R999.30 from my account, without any communication or prior warning whatsoever. On calling them to find out why, and holding the line, they confirmed it was a system error due to an incorrectly app**** discount on my premium last year. And it was not supposed to be deducted as it was not my fault, and I was due a refund. On top of that, refunds take 3-5working days. In this economy, when I was recovering from Covid and more than anything wanting to celebrate my birthday because I made it alive and here I was BROKE. Discovery said we will make it up to you, send you something to make up for ruining your day - needless to say NOTHING ever came (possibly to deflate my anger at the time), and a whole 7 days later, no refund still. I had to call Discovery on the 23rd to ask for an apology and reference number in writing for this, as someone who wasnt well and needed my family to be able to pick this up should my health not have improved, as I told the consultant when I requested the explanation of the issue in writing, and an apology. Noone bothered to call me with an update the ENTIRE week, I had to call them again for an update on the 27th, 2 separate calls, and only one called back, after following up with a finance manager to say my refund would be processed by the coming working week.

And come July I have to contend with a premium increase, and I wonder what for exactly, when they have just put me through the WORST week, last thing I needed. In short, dont tell me Discovery Insure cares after this, they will need to do A LOT MORE to prove they do