Discovery insure does not care

I opened a policy for grand i10 automatic car . Agent was Sibulele and I told her I want automatic car hire because I have difficulties driving manual . She said okay she will change that on the policy document . Now I just took my car to repairs and booked car hire , Avis says insurance I qualify for manual I tell them no I can’t take it let me contact discovery contact centre . They don’t pick u I send an email was given reff , this is after 3 days the incident and still not rep**** my email . I called then they picked up and I told them what happens , they transfere me to another department to change car hire to auto but they say it will apply on next claim , then I ask them to cancel it and give me R1500 uber cash . They said okay it takes 72 hrs . Still has not reflected on my account just an inconvenience.