ZB
Zakeeya B

1 reviews | Active since Dec 2014

02 Sept 2020, 03:08

Discovery Insure does its best

I was a victim of a hit and run 2 weeks ago, where my rear bumper and tail light were damaged. I spoke to Mpumi who was very helpful and promptly arranged an assessor to make contact with me. Discovery asked no questions and did not argue at all and the assessor approved the claim in full with zero excess. I was asked to take my car to the same place (Car World panel beaters in Wynberg). The service I got there was absolutely disgusting and I have laid a complaint with Discovery and written a seperate review. I sincerely hope a superior company like Discovery Insure does not send more clients there in future. The manager Brendan was rude and dismissive in spite of the fact that I could tell my car had been driven from my app (one drive was over an hour and they used my car more than 10 times). When I got my car back it had a hole in the rear tyre, which was not there previously. Tiger Wheel and Tyre can confirm that the hole had nothing to do with an existing cosmetic gash in the tyre when it went in. That set me back R6621. But the manager was so rude and told me that I was lying and also that the Discovery app could not have been working. How does the app record imaginary trips?? I am absolutely furious.

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Replies (3)
Discovery Insure
Discovery Insure's reply02 Sept 2020, 09:07
Official
Good day Zaakiya

Thank you for bringing this matter to our attention.

We are looking into the matter for you and a representative will get in touch with you n due course.

Regards
Discovery Insure
ZB
Zakeeya B's update03 Sept 2020, 22:30
Reviewer Update
Thank you so much. This matter was handled so quickly and so professionally by Mpumi Sinigwa, that I am in absolute awe. I don't know what transpired between Car World and Discovery, but Mpumi simply asked me to send her the invoice from Tiger Wheel and Tyre yesterday (that's an amazing turnaround time in light of staff shortages during lockdown). Then, early this morning, I received a confirmation of payment for the full amount I paid at TWT. I was totally speechless and ever so grateful as this was not at all what I was expecting. Mpumi deserves extra recognition for going the extra mile and getting the best possible result from Discovery. She is a true asset to the company and her manner is kind, professional, and most importantly, she gets things done, and she gets them down fast. I don't think I have ever experienced such efficiency as I have with this claim, from start to finish. This I believebis all good to the high standard of Mpumi's work ethic. I have told everyone about this incident and the outcome and I know I've converted several into looking at Discovery to Insure their vehicles. So Mpumi has done an amazing job at representing, promoting and marketing the Discovery brand. Thank you doesn't even seem adequate to express my appreciation.
Discovery Insure
Discovery Insure's reply04 Sept 2020, 15:24
Official
Thank you,

Keeping you happy is important to us .

Regards
Discovery Insure