1 reviews | Active since Dec 2014
Discovery Insure does its best
I was a victim of a hit and run 2 weeks ago, where my rear bumper and tail light were damaged. I spoke to Mpumi who was very helpful and promptly arranged an assessor to make contact with me. Discovery asked no questions and did not argue at all and the assessor approved the claim in full with zero excess. I was asked to take my car to the same place (Car World panel beaters in Wynberg). The service I got there was absolutely disgusting and I have laid a complaint with Discovery and written a seperate review. I sincerely hope a superior company like Discovery Insure does not send more clients there in future. The manager Brendan was rude and dismissive in spite of the fact that I could tell my car had been driven from my app (one drive was over an hour and they used my car more than 10 times). When I got my car back it had a hole in the rear tyre, which was not there previously. Tiger Wheel and Tyre can confirm that the hole had nothing to do with an existing cosmetic gash in the tyre when it went in. That set me back R6621. But the manager was so rude and told me that I was lying and also that the Discovery app could not have been working. How does the app record imaginary trips?? I am absolutely furious.
Thank you for bringing this matter to our attention.
We are looking into the matter for you and a representative will get in touch with you n due course.
Regards
Discovery Insure
Thank you for bringing this matter to our attention.
We are looking into the matter for you and a representative will get in touch with you n due course.
Regards
Discovery Insure
Keeping you happy is important to us .
Regards
Discovery Insure
Keeping you happy is important to us .
Regards
Discovery Insure
