MM
Mamello M
1 reviews | Active since Jun 2016
28 Jun 2021, 15:04
Discovery insure does
Three weeks ago I made a claim against my household and contents insurance policy with Discovery. I was involved in a ******* and all my devices were taken at gunpoint. It was been extremely difficult working without a laptop and Discovery is unnecessarily delaying my claim. Discovery has delayed giving me a copy of the voice recording which they have already heard so what is the delay in sending it ? Why insist to give me Take-a-lot vouchers instead of cash when that was no the agreement. The complaints department details are not on line. and my emails are getting ignored
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Replies (4)MM
Mamello M's updateReviewer Update
29 Jun 2021, 11:16It is very suspect that it has taken over a week to provide the recording , when the claims consultant claimed she has already heard it ?so upon thieving the form it is just about forwarding it unless there is something else going on ? This recording is the basis of my claim because I only agreed to the insured value based on the consultants input which is on the recording
MM
Mamello M's update29 Jun 2021, 11:16
Reviewer Update
It is very suspect that it has taken over a week to provide the recording , when the claims consultant claimed she has already heard it ?so upon thieving the form it is just about forwarding it unless there is something else going on ? This recording is the basis of my claim because I only agreed to the insured value based on the consultants input which is on the recording
MM
Mamello M's updateReviewer Update
29 Jun 2021, 11:20Also for me the cash payout is because she is forcing me to take a take-lot-voucher whereby the laptop is not available at take a lot ,so I would have to order a more expensive laptop at takelaot and pay the shortfall but I cannot offset the shortfall against my overinsured cellphone at take a lot ,why not give me a voucher foe the total insured amount for take a lot so I see how I balance replacing all my devices under one roof for the insured amount ,not your reduced amount .that would work better for me and be more fair than what she is suggesting to just pay me out less than what I was insured and paying for . That’s not fair
MM
Mamello M's update29 Jun 2021, 11:20
Reviewer Update
Also for me the cash payout is because she is forcing me to take a take-lot-voucher whereby the laptop is not available at take a lot ,so I would have to order a more expensive laptop at takelaot and pay the shortfall but I cannot offset the shortfall against my overinsured cellphone at take a lot ,why not give me a voucher foe the total insured amount for take a lot so I see how I balance replacing all my devices under one roof for the insured amount ,not your reduced amount .that would work better for me and be more fair than what she is suggesting to just pay me out less than what I was insured and paying for . That’s not fair
MM
Mamello M's updateReviewer Update
30 Jun 2021, 15:11For anyone interested in how this is playing ojt.The response from Discovery is disappointing.It has been 48 ,and all I heard was we will get back to you but I’m still sitting without a phone or a laptop two weeks later . With no management intervention to resolve my claim issue . I don’t understand what is the issue with sending me a simple recording that you used to decide the outcome of my claim . I am so disappointed and frustrated right now
MM
Mamello M's update30 Jun 2021, 15:11
Reviewer Update
For anyone interested in how this is playing ojt.The response from Discovery is disappointing.It has been 48 ,and all I heard was we will get back to you but I’m still sitting without a phone or a laptop two weeks later . With no management intervention to resolve my claim issue . I don’t understand what is the issue with sending me a simple recording that you used to decide the outcome of my claim . I am so disappointed and frustrated right now
MM
Mamello M's updateReviewer Update
22 Jul 2021, 13:30Today is 22 July 2021 and there has been NO response from Discovery insure - except to debit me for cover for the same items I have reported ******.
If anyone is looking to take Discovery Insurance - DO NOT WASTE YOUR TIME AND MONEY. As i type this update I have been hanging on the phone for the past 19 mins for someone to take my call. I will be forwarding my complaint to the short term insurance ombudsman for their help on this one because Discovery is taking advantage of the situation and clearly not interested in sending me the required recordings and settling my claim
If anyone is looking to take Discovery Insurance - DO NOT WASTE YOUR TIME AND MONEY. As i type this update I have been hanging on the phone for the past 19 mins for someone to take my call. I will be forwarding my complaint to the short term insurance ombudsman for their help on this one because Discovery is taking advantage of the situation and clearly not interested in sending me the required recordings and settling my claim
MM
Mamello M's update22 Jul 2021, 13:30
Reviewer Update
Today is 22 July 2021 and there has been NO response from Discovery insure - except to debit me for cover for the same items I have reported ******.
If anyone is looking to take Discovery Insurance - DO NOT WASTE YOUR TIME AND MONEY. As i type this update I have been hanging on the phone for the past 19 mins for someone to take my call. I will be forwarding my complaint to the short term insurance ombudsman for their help on this one because Discovery is taking advantage of the situation and clearly not interested in sending me the required recordings and settling my claim
If anyone is looking to take Discovery Insurance - DO NOT WASTE YOUR TIME AND MONEY. As i type this update I have been hanging on the phone for the past 19 mins for someone to take my call. I will be forwarding my complaint to the short term insurance ombudsman for their help on this one because Discovery is taking advantage of the situation and clearly not interested in sending me the required recordings and settling my claim