NV
Naidoo V

1 reviews | Active since Jul 2012

15 Jun 2016, 04:47

Discovery Insure doe not return calls after several calls to them

<p>I made several calls to Discovery Insure regarding an issue. There had been no return calls from Aveshan in Discovery Insure Management.</p> <p>Too much time and effort spent on this issue and yet there had been no success with my issue.</p> <p>Please return my call with a solution and not a problem. Also notify me on what is going on?</p> <p>Does Discovery not value it's customers? Discovery Adverti*****ts makes many claims to be better than it's competitors.</p> <p>I don't like adding notices like these on platforms like these but there has been no resolution and there had been promises to return my call by the end on 14 June 2016.</p> <p>Please attend to my query A.S.A.P</p> <p>It has been over two months and my car is not repaired after the accident.</p> <p>Please sort out my car hire today as my car has been booked into a Panel-beater that I suggested in Midrand.</p> <p>Adam Fletcher left Discovery and nobody contacted me regarding this as this slowed the whole claim process.</p> <p>Discovery call centre agents made mistakes to my policy and therefore need to rectify this.</p>

0
Replies (1)
Discovery Insure
Discovery Insure's reply15 Jun 2016, 07:08
Official

We apologise for the inconvenience of not getting back to you as promised.

Your concerns have been escalated with claims management, and you will be contacted duly with feedback.

Regards,

Sakhe

Discovery Insure