DISCOVERY INSURE DODGING CLIENT CLAIMS

I called Discovery Insure a few weeks ago to register a claim for the rear windscreen on an E90 BMW. The rear windscreen demister stopped working and my Wife and I cannot see through the rear windscreen in the mornings which is a hazard and danger to us on the road. Discovery Insure does not see it this way. According to them, because the glass is not broken, the windscreen cannot be replaced. IS DISCOVERY INSURE INABRIATED IN ANY WAY TO NOT REPLACE THE GLASS WITH A REAR DEMISTER NOT WORKING (WHICH IS A HAZARD TO THE OCCUPANTS OF THE VEHICLE)? IS THIS INSURANCE COMPANY WAITING FOR MY WIFE AND I TO HAVE AN ACCIDENT WITH THE VEHICLE BEFORE THE REAR WINDSCREEN IS REPLACED?

I cannot believe that we are paying motor vehicle insurance to DISCOVERY INSURE, but when a Client places a Claim, these worms riggle they way out of KEEPING THEIR CLIENTS SAFE ON THE ROAD!!!!!

DISCOVERY INSURE, THIS CLAIM NEEDS TO BE HONOURED! DO YOUR DAMN JOBS AND STOP DEMONSTRATING YOUR INCOMPETENCE.

HAVE A NICE DAY

Nishendran Naidoo