Discovery Insure - Do not honour your claims

2 weeks after the electric storm in Randburg - several emails and telephones calls - even involvement by my broker and Discovery Insure has not bothered to send an assessor or even look at my claims. We live in a very dangerous city and the fact that both my alarm and fencing were hit makes me an easy target not only for house breakinns but safety for me. 2 houses in my area have been broken into this week. I have no words to describe how disgusted I am with their complete lack of interest and not even a call back