Discovery Insure Do Not honour its Clients & do not tell the truth

Discovery Insure again caused me so much lost time and again, push the client ot the limit when you most need them.

-On 13 August 2019, the Claims administrator "Nonkanyiso Aurellia Ngcobo *** - Email ***, started my House Hold claim, when my Sharp microwave stopped after an indident where it got totaly wet, and until today (20th Sept) i am still battling with them to simple to be able to fix my Microwave myself as they just do not want to honour me. Discovery Insure took about a week to collect the microwave to their "approved service provider". They tried to force 2 service providers to collect the item from my home but after days trying both of them tells me they are fully booked and would not be able to "help me" to collect it. These took almost two weeks of my time, where i needed to communicate with their service suppliers and call them to ask to sort this out until Discovery Insure decide to send a Courier company (The Courier Guy) to "Finally" take my microwave from my home to their "Service provider" fro assessment, as they planned.

-On 16/August/19 I handled the Microwave to their Courier company "The courier Guy" at exactly 15:40pm, and send a message, confirming to the Discovery Insure agent, Aurellia Ngcobo which was orignally handling the claim.

-On 29/August/19, I got an email from Amanda Letlape (Direct Claims Manager – Discovery Insure +***4| ***Ext 92464 Email: *** ), but signed by "Viksha Rajkumar-Narraidu, Claims Manager Discovery Insure," with a "Claim Refusal letter" & report from "Samsung Smart Care in Pretoria" (see attached) but "my Microwave was "Never" inspected by them and never left a small company here in Cape Town called FIXITT REFRIGERATION & APPLIANCE REPAIRS", which i have evidence of this fact (see their quote attached, phone calls & emails). I only found out that my Microwave was Never sent to "Samsung Smart Care in Pretoria", beacuse their service provider in Cape Town (FIXITT) called me by mistake and Discovery did not know i was aware where exactly my Microwave was. I was suprised with the call as i did not Authorize Discovery Insure to give my personal informaitons to that service provider.

After i found that they were not telling me the truth and fact that their report was not reliable, "i asked them to bring my Microwave back urgently" and they managed to ask their Courier company (The Courier Guy) which "did not use Any type of protection suich as a box, bubblewrap, etc, so they damaged my Microwave (dent, etc, probably inside)", not only this, the "glass Turntable Plate was missing" & the "plate roller wheels was changed" to one that do not fit on my microwave. Seems that if their service provider did not disapear with the glass plate, their courier company just broke while they transported as they did not use Any usual protections (Box, bubblewraps, etc).

On 20/August/19, the original claim agent was away of the office when i sent the email, the auto reply asked me to contact: Mrs Thandeka *** After that, another person was involved, Mrs Jacqueline Naidoo <***>.

On 12/SEPTEMBER/19, Discovery Insure courier company finally brought my Microwave back as i requested Discovery. "Discovery Insure did Not make sure my Microwave was transported adequately in a box & boblew****d and failing to do that, resulted in my property to be damaged (dents, scrateched and propably the parts inside due to the depth of the dents).

On /Sep/19, i reported immediately that my Sharp Microwave was damaged and that was transported with No care at all, not in a box or not biblewrap, etc, even the courier manifest/waybill was glued directly on the body of the it. We also reported imeddiately that the Glass Turntable Plate was missing and the "Plate roller wheels was changed" and I sent all the evidences to Amanda & all other Discovery Insure's executives.

On 21/Sep/19, I am still have No way to even fix my own microwave as Discovery did not provide sorted the problem with the missing parts, & to fix the damages caused, so i can take to another service provider to do a new quote and verify if there was more damages after Discovery transport my appliance with No care at all.

People involved in this single claim: 1-Claims administrator "Nonkanyiso Aurellia Ngcobo *** - Email ***, 2-Mrs Thandeka *** 3-Amanda Letlape (Direct Claims Manager – Discovery Insure +***4| ***Ext 92464 Email: *** )

Contact me as i am in touch with the Ombudsman to begin my walk to look for my rights. If you face Any problem with Discovery Insure (or other insurers), please Contact "OSTI Ondbusman" www.osti.co.za / *** / *** (Selina is taking care of my case) and copy me so we can help one another. Let's keep in touch. ***