Discovery Insure Dishonesty

Good Day Discovery Insure,

No one from Discovery called to verify the issue. I was contacted and advised that a plumber would be coming through to asses and provide Discovery Insure with a report and quote. I was then contacted and advised my claim was rejected as Discovery Insure does not cover maintenance on piping but my claim was not submitted for piping. It was submitted for a burnt out Geyserwise System that was disconnected due to excessive heat being omitted from the pump in the roof but your plumber called me to inform me that it was not working due to being disconnected and this is the reason for the issue. Subsequently the rejection is for leaking pipe and no maintenance on the Solarwise Geyser System but I am unsure what maintenance can be done on the electrical system to prevent burning out.

Good Day Public,

Once again Discovery Insure shaft a customer. Shortly after receiving the claim rejection from Discovery and me writing my complaint on the platform, I received a notification that my claim had been reviewed and it was now approved. A service provider would be in touch with me within 48 Hours to arrange a time for the repairs to be carried out and this was on 7 August 2025. Today is 18 August 2025 and upon contacting Discovery Insure, I was told that there was some miscommunication from Discovery and the claim has actually been rejected. Well done Discovery on your efforts to take a clients monthly installments without actually sticky to what was committed. The response from the Discovery representative was that i must log a dispute on the email and then it will be looked at within 30 days but whilst Discovery are looking into the issue, you still have to pay your premiums. I strongly urge anyone looking to change, that you reconsider as the offer sound wonderful as premiums are reasonable, you get pints back for driving well and all the while you are getting shafted whilst feeling great.