Discovery Insure disgusting service.

So vitality has moved to a new version of their App, I don't think they tested it properly before rolling out with it, this has effected my drive status and fuel cash back rewards. Since the beginning of the month I have emailed them with only an automated email reply, we will attend to your request within the next 48hrs, still waiting for a response. Today the 12th of the month I called again and spoke to a manager, she assured me she will personally call me Back by COB today, surprise surprise that call never came. This is the worst customer service I have experienced in a while now, when month end comes they demand payment or services will be suspended, yet when the customer is due a refund, oh well he can wait. Disgusting service discovery insure.