Discovery Insure disgusting service

Below is an email sent to Discovery Insurance the worst Insurance ever!! from the assessor team from the insurance agents are all useless!! This has been dragging for 3 weeks now.

Can you advise why in the world it is taking you guys forever to get back to the service provider? Why is it that you guys keep on giving him a hard time when he explains to you what part the car needs? Why are you people delaying? Why do we as the client keep on running after you people's back sides? tell me!!! I'm very very upset and disappointed by this ridiculous service we are receiving from you guys!! Why!! My car is standing because of you people!! why when the service provider tell you guys what car the parts need you come with excuses and give him the run around and another thing what the hell is going on with the extension of the courtesy car period why do we keep having to phone after you guys to extend the period because your damn agents are too *********** to update it on the system. We received a call from Avis on a Saturday informing us that they received no communication from the insurance to extend the courtesy car usage period!! When i spoke to Sanele he confirmed that the period for the car usage was extended yet it was not done. My car was supposed to be back already next week but thanks to you guys for delaying this so that we won't have our car back. Now tell me what year is this issue going to resolve, tell me ? What's going to happen with the courtesy car because we need our car to be fixed. It's just standing thanks to you guys. We need a car. I'm now extremely angry, very angry!!! We give information to your agents they don't know of coming back to us either nor capturing the information. I'm now taking this to the media. You will find yourself reported on Hello Peter!!!