Discovery insure disgusting service

Discovery insure has the worst possible car insurance that one can find. I was involved in a hit and run on Saturday 9 January 2021. The idiot hit me and drove off. I reported the accident to Discovery South Africa insurance first thing on Monday morning. They told me to have my car assessed on Tuesday morning and that they would receive the report in 2 to 3 days. They phoned me once 3 days later to give me the report and I missed the call. I tried to call back so many times to which there was no answer from the consultant assigned to my claim. The next morning, the tow truck company came to take my car. I was under the impression all was well and that my car was being fixed. I phoned the insurance line and the lady told me my car was written off and being sent for auction. I absolutely lost my ****!

I phoned back immediately after I calmed down to speak to someone more senior who actually knew what was going on. He said i would have a choice to write it off or buy it back. He told me the guy in charge of my claim would get back to me the same day with figures so I could make a decision. I heard nothing. I phoned repeatedly the next Monday morning and this guy was constantly unavailable. Eventually I got through to someone who could actually help. Before getting any of the figures necessary to make the decision, I decided to write off my car because I could not wait any longer. After all, my car is my source of income and I couldn't afford to have any more delays. The agent said the courier would phone me to arrange a pick up of my car's papers. The courier never phoned me.

Back on the phone to them the next day to find out what was happening with the courier. I was promised they would call me the next day to arrange pick up. The courier arrived on Thursday afternoon and that's Thursday as in yesterday 21 January. The papers are now delayed in JHB waiting to be delivered to discovery on Monday morning because it was assigned to a third party courier without my knowledge.

I had to put money down as a deposit to secure a car I found and because of this massive delay, I stand to lose it and my money. This is absolutely disgusting service!! To this day, the agent who was assigned my claim has not said a single word to me. Insurance is supposed to help you and give you security during tough times with your car. All they did was worsen my situation and all of this could have been avoided if they handled the claim properly.