Discovery Insure Disgusting Service 2.0

UPDATE ON PATHETIC DISCOVERY SERVICE!

5 months down the line and I am in the same position I was when I wrote the first review. My claim has been open for a full year! I have been swapped between consultants, every time having to repeat my story. Every time I get a new and different response. In July I made a request to the team leader, Kagiso Shabangu. I was told she would be in touch with with 48hrs. Nothing! After calling week after week, I was informed that my request was approved and I will be notified and made to sign some paperwork. And that it would be resolved within 2 weeks. Nothing! I continued to call weekly. Still no one was updating me nor was anyone responding to my emails. All I wanted was an update or email confirmation. Its October, I have received nothing! No email, no update, no news. I have been waiting for Kagiso to call me for over 2 months. And I finally get an email from her: 2 sentences! shocking grammar! I’m addressed as “Sir” (I’m a woman)! And to summarize the content….”my request is no longer Discovery’s problem”