Discovery Insure disgusting response and service

My wife and I were in an armed ******* on the 13th of January 2025 in our newly built home. We went through a ridiculous process of gathering information for all of the items that were taken and even gathering all of the information to the give a proper valuation of all the items in our house that are insured with Discovery. They sent an assessor to come assess where the intruders came in and do all the valuations for the items that are still here and go through the list of ****** items. Today we were contacted by Reabetswe Mabidikana from Discovery insure to tell us that the claim is with the moderation team and being evaluated, during this phone call she had my wife telephonically go through the entire incident that happened that morning even though they requested copies from the police reports, they still had her verbally go through all of it again to a random person we have never seen or met in our lives. Then to put the icing on the cake, she tells us that they will only be giving us a voucher for my wife's wedding ring for half the value of the ring because there was not a "pick my jeweler option" ticked on the insurance and that the certificate and valuation we have for the ring is not valid proof that the ring is indeed worth what its specified for. The remainder of the items we claimed they have also come up with a random amount of less than 75% of the value of our claim. My wife and I, in the last 15 years claimed 2 windscreens from insurance, we pay diligently monthly and this is the way you get treated when something terrible happens. Thank you, Discovery Insure for proving that you are no better than the people that break into our houses. We will not continue supporting you any longer, we will be moving our Insurance and Medical Aid and any other related business.