Discovery Insure disappoints once again

Once again Discovery Insure disappoints !!! After suffering for 2 long months waiting for the repair of my vehicle last year for something that could have been repaired in a couple of weeks, Discovery Insure once again shows their incompetence and lack of customer care. My son who is separately insured by Discovery insure was involved in an accident on 26 March which was he was not at fault for and has been without transport for over 2 months !!! The car was taken to a Discovery approved repairer and the repair approved, with an estimated repair time of 3 weeks. Reports were received infrequently from Discovery on the status of the repair and these were incorrect. He was told in week 4 that the car was going into painting only to be told the following week that the car was going into panel beating. This week the repair was apparently completed and just needed to be inspected by Discovery before it could be released. This repair from the Approved repairer was sub-standard and the Discovery representative told him that the car would be inspected today Friday 29 May, and only after he followed up did he find that nothing had been arranged with the repairer.

He is a student and needs his car for his part time works which pays for monthly costs. He was able to make a plan for the first month which was reasonably expected for the repair, but now is without a car for another month and Discovery is still debiting his account for insurance which he is not getting. Discovery Insure does not appear to care about their clients - so please be aware of this when looking for insurance !!