Discovery Insure - disappoints once again!

I have been a client with Discovery Insure for 5 years. Upon purchasing a new vehicle I renewed my cover for the new vehicle, however Discovery Insure continued to debit my account for both vehicles. Before taking delivery of the new vehicle I was reassured by the agent that my cover would be a seamless transition from one vehicle to the next (with the necessary changes iro vehicle details and amount due). I lodged a query when I noted TWO debits on my account (for my previous vehicle and my current vehicle). On the 17th July I received an email confirming a refund within 5-7 working days. It’s now 9 working days, with no refund nor correspondence justifying the delay. This morning I spent more than half an hour attempting to resolve the situation and was reassured that I would receive feedback from management by 9am. I was informed that I must wait another 5-7 working days for my refund. I am still waiting for a call from management. Sadly, I DO NOT anticipate feedback, despite informing the agent that I would express my disillusion and lack of faith on your platform. It is evident that Discovery Insure does not value loyal clients!