Discovery Insure disappoints me

For the first time, i am extremely disappointed with Discovery Insure.

Almost 3 weeks ago, Discovery approved a windscreen replacement claim on my car. Today Discovery closed the claim stating the windscreen had been replaced even though my windscreen had not been replaced.

A lady named Ofentse was assigned to handle my claim has also changed my perception of Discovery. In the past, those that are assigned to handle claims made all efforts to ensure speedy repairs. She has adopted an approach that sees no end in sight.