Discovery Insure - Disappointing!

When I moved to KZN from Gauteng in September 2021, I sent an email to Discovery Insure including my Lease Agreement for my address change and received the usual automated reply. So I left it at that thinking it would be fine and assuming it would be sorted out as requested. In January 2022, I received a a notification that there was a premium increase, then in June 2022 I received a notification of yet another premium increase. Bearing in mind, I have NEVER claimed from Discovery Insure before. Then I realise when receiving that correspondence, that they did not change my residential address yet. I then called them and managed to get hold of someone to tell them that it needs to be changed. The lady I spoke to, said they would have to call me to ask me a series of questions in order to make the change. I said fine. Then we had the hectic floods in Kwazulu-Natal which left the cellphone towers with NO signal for days. I received an email from Discovery Insure saying, that they could not get hold of me and to please call them. To which I rep****, I cannot call them due to the flooding and that the network was down and to please keep trying to call me. Which they did not do. I did however after my conversation with the lady to say she will have someone call me, I sent another email with my lease agreement AGAIN. Today, 6th October 2022, I called them to ask about the power surge/loadshedding benefit... what a joke, it's R2500 excess, then they told me that my address is still my Gauteng address. SO, the guy changed it and guess what???? My they increased the premium again!!!!! I have really tried to have all the respect for Discovery, however really am losing faith in them. Discovery Health also give me such hassles with my over-the-counter benefits as well as saying my Doctor is out of the Network, when in fact, he is IN the freaking network, one of the doctors who are on their list! I'm slowly but surely looking at new avenues as Discovery really isn't a trusted brand that care anymore. We are just another number!!