Discovery Insure disappoint

For the first time I have to deal with an Insurance company where I am the 3rd party in a vehicle accident. You can see the true color of an insurance company in how they handle and service people in dealing with 3rd party claims.

I am in the unfortunate position and have to deal with Discovery Insure who is far from being geared to deliver a human experience for 3r party claims. First, they take weeks for communication resulting huge delays to complete the process. We are now past 6 weeks and on-going. Secondly, and most serious they are holding back on their responsibility accept claim after their client has accepted full responsibility for the cause of the accident and the impact of the damages (especially since my vehicle was stationary).

I have been a client and proud supporter of the Discovery brand for more than 25 years. I am a client using them for home, car, medical insurance as well as for banking.

I am so extremely disappointment in their lack of service delivery, and want to believe it is due to an ill experienced representative and that the management want to do the right thing.