Discovery Insure deserves 0/10

Dear Discovery,

Discovery Insure service deserves a 0 / 10

I have progressed from previously recommending people look at Discovery Insure to now recommending the DO NOT even get a quote from them.

Over the last 2 weeks I have had nothing but appalling service from 2 departments within Discovery. First DQ Track cancels my installation without informing me, when I called in I get told nothing is on the system even though I had official correspondence confirming my date, I know have to wait another month for this!

Secondly I have a claim on a portable Possession ( Apple Watch). I have insured this for the price I paid, R6800, unfortunately my watch fell and the screen was damaged. I was instructed to take this for an assessment at WeFix which I had to pay R180 for, only to be told exactly what I knew, this was not repairable. I submitted the claim to be told that Discovery will give me a Takealot voucher for R4500 less an excessive of R750. So I will only get R3750 on a item I’ve insured for R6800 and paying a premium on based on the value I have insured this for. This is out right theft from Discovery, if I am asked what I paid for the item, and the premium I pay for specifying this item is determined on the value specified how can Discovery then decide to pay out basically half of this amount? How can Discovery decide that even though my premium is determined by the amount specified to pay out almost half of the amount? This amount to theft! I will be out of pocket by basically R1000 to replace this item with the excess and the damage report even though I have specified this for an amount that I paid for the device,

I have called in to the call center on 4 separate occasions requesting to speak to a manager, my last experience being the absolute worst having spoken to Keith Bonda, who not only constantly cut me off so often during the call that I actually had to request time to speak without being cut off but was so sarcastic and unhelpful that I could not believe he was employed by Discovery.

I have gone and got quotes from alternative providers and have found I will be saving in the region of R1000 per month for the exact same portfolio, I have to ask you Discovery, if charging a premium on your services doesn’t come with exceptional service then seriously what is the attraction of using you?

I have a simple request, I get paid out the value I have insured the device for, and paying a premium on or this will be taken to the courts to decide. This cannot be left like this is, insurers can ***** from the people who pay them. So be it if this has to drag on for ages this must corrected!!