TZ
Thandokuhle Z
1 reviews | Active since Mar 2021
22 Jan 2026, 15:29
Discovery insure delays
Follow up on claims and communication is appalling! They “allocate” people to contact regarding the claims but the allocated people never follow up. My experience with them has been so disappointing.
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Discovery Insure's replyOfficial
22 Jan 2026, 15:49Good day,
We sincerely apologize for the unpleasant experience you encountered, and we regret any inconvenience or frustration this may have caused you.
At Discovery, we strive to deliver a high standard of service at all times, and we acknowledge that on this occasion we did not meet that expectation. Your feedback is extremely valuable to us, as it allows us to identify areas where we can improve and prevent similar occurrences in the future.
Please be assured that your concerns have been noted and are being addressed with the relevant team. We are committed to resolving the matter and restoring your confidence in our service.
Should you require any further assistance or wish to provide additional information, please do not hesitate to contact us. We appreciate your patience and understanding while we work towards a satisfactory resolution.
Regards
Discovery Insure
We sincerely apologize for the unpleasant experience you encountered, and we regret any inconvenience or frustration this may have caused you.
At Discovery, we strive to deliver a high standard of service at all times, and we acknowledge that on this occasion we did not meet that expectation. Your feedback is extremely valuable to us, as it allows us to identify areas where we can improve and prevent similar occurrences in the future.
Please be assured that your concerns have been noted and are being addressed with the relevant team. We are committed to resolving the matter and restoring your confidence in our service.
Should you require any further assistance or wish to provide additional information, please do not hesitate to contact us. We appreciate your patience and understanding while we work towards a satisfactory resolution.
Regards
Discovery Insure
Discovery Insure's reply22 Jan 2026, 15:49
Official
Good day,
We sincerely apologize for the unpleasant experience you encountered, and we regret any inconvenience or frustration this may have caused you.
At Discovery, we strive to deliver a high standard of service at all times, and we acknowledge that on this occasion we did not meet that expectation. Your feedback is extremely valuable to us, as it allows us to identify areas where we can improve and prevent similar occurrences in the future.
Please be assured that your concerns have been noted and are being addressed with the relevant team. We are committed to resolving the matter and restoring your confidence in our service.
Should you require any further assistance or wish to provide additional information, please do not hesitate to contact us. We appreciate your patience and understanding while we work towards a satisfactory resolution.
Regards
Discovery Insure
We sincerely apologize for the unpleasant experience you encountered, and we regret any inconvenience or frustration this may have caused you.
At Discovery, we strive to deliver a high standard of service at all times, and we acknowledge that on this occasion we did not meet that expectation. Your feedback is extremely valuable to us, as it allows us to identify areas where we can improve and prevent similar occurrences in the future.
Please be assured that your concerns have been noted and are being addressed with the relevant team. We are committed to resolving the matter and restoring your confidence in our service.
Should you require any further assistance or wish to provide additional information, please do not hesitate to contact us. We appreciate your patience and understanding while we work towards a satisfactory resolution.
Regards
Discovery Insure