DB
David B

1 reviews | Active since Mar 2009

22 Jul 2024, 13:39

Discovery Insure delaying Insurance payout

My home was burglarized on the weekend of the 11th-12th of May. I was away the weekend and it was only noticed the afternoon of the 13th May. I submitted my claim to Discovery Insure during the week of the 13th May, not sure exactly which day. The requirements for the claim came through gradually. I had to produce invoices for the goods claimed for, which i did. Then I had to prove the garage was attached to the house, which I did. The another requirement but I was leaving for London on the 18th JUNE a full month later and the claim had still not been settled as far as requirements were concerned so the claim was put on hold. I got back from London on the 10th July to another set of requirements needed to be met. I am not sure what is outstanding now but the claim is still in quarantine. I had insured a Mercedes through my business insurance with Discovery Insure and it took three months to get it repaired and returned. They have taken filibustering to a whole new level. They will find any reason to delay payment of a clam. The claim was for R127 000 and I have had to pay to have the items resupp**** in the meantime. I can suggest that, if you are inured through them, get out now while the getting out is good. They will find reason after reason to delay the payment until you, hopefully, get bored and stop the claim. Really a bad reflection on a , generally, good reputation of Discovery Group.

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Replies (1)
Discovery Insure
Discovery Insure's reply22 Jul 2024, 13:44
Official
Good Day David

Thank you for bringing this to our attention. We are following up with the claims team and will revert with feedback as soon as possible. 

Regards
Discovery Insure