HC
Hendrik C
1 reviews | Active since Nov 2017
09 Jun 2021, 13:16
Discovery Insure, Delayed Claim resolution and lack of service
On the 29th of April we where victims of an armed house *******. After lodging the claim with Discovery on the 30th of April the claim is still not finalised. Our broker has been trying to get it pushed from their side but Discovery is clearly not interested in doing so. The initial claims consultant was useless, no communication, no clarity on what is needed from the insurer and plain laziness. It has now been also a month and a half and the claim is not finalised yet. As a Poster Discovery client that has pretty much subscribed to all of its products, we are seriously considering moving all our business as this was not the first time we had experienced this lack of service from the company.
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Hendrik C's updateReviewer Update
15 Jun 2021, 08:47This is now again more than a week ago that I submitted my first complaint on Hello Peter and the issue is still not resolved. We received a settlement on the outstanding items on the claim but disputed the value. Only after submitting yet another complaint we received an e-mail from Discovery indicating that they will send us a breakdown payout per item, only to wait and wait yet again (still nothing received). Even with all these complaints no one at Discovery has bothered to even pick up the phone and speak to their "client". But I guess that Discovery does not know what the word "Client" means because you are just someone that pays a debit order, after that you don't deserver the luxury of any customer service..... Nice Going Discovery you are the absolute worst insurance company out there.
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HC
Hendrik C's update15 Jun 2021, 08:47
Reviewer Update
This is now again more than a week ago that I submitted my first complaint on Hello Peter and the issue is still not resolved. We received a settlement on the outstanding items on the claim but disputed the value. Only after submitting yet another complaint we received an e-mail from Discovery indicating that they will send us a breakdown payout per item, only to wait and wait yet again (still nothing received). Even with all these complaints no one at Discovery has bothered to even pick up the phone and speak to their "client". But I guess that Discovery does not know what the word "Client" means because you are just someone that pays a debit order, after that you don't deserver the luxury of any customer service..... Nice Going Discovery you are the absolute worst insurance company out there.
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