Discovery insure dashboard inaccurate

I recently insured my vehicle with Discovery end of June. I was having technical issues where i could not do the tests to increase my points and status. This issue they did resolve but since June i have not been receiving a score for my driving behavior. And the Vitality drive department continues saying they are looking into it. I always have to follow up as they do not come back to me. My cash back has been understated for the last 3 months and the response i keep getting is that they will manually add my driving behavior and get back to me. Still nothing. I then decided to send an email to insure complaints on the 07th August and the auto mailer i received was that id get a response withing 24 hours. Its not 2 days later, still nothing. I understand there can be glitches here and there but some feedback would be appreciated and a resolution as well. And since i activated my car insurance i have never received my dashboard via email, still thats being looked into. Can someone at least give me a good customer experience as at the moment il feeling rather frustrated