NV
Noel V

1 reviews | Active since Jan 2022

10 Apr 2024, 20:33

Discovery Insure

Discovery contacted me to offer me short term insurance, which I took up because the price was fair. They also confirmed on the phone that I would qualify for their fuel rewards program even if I did not fill up at BP or Shell. When I then sent them my fuel receipts as they had instructed me to do, they reneged on the agreement and said I had to fill up at BP or Shell. When I called to query this, the first person I spoke to also confirmed that I would get rewards regardless. She then escalated the matter and came back and said no, I did not qualify. I asked them to retrieve the voice recording to confirm what I was told. In spite of numerous follow up attempts, there has been absolute radio silence from Discovery since then. Basically they **** to me (twice) and then went silent. Say no more.

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Replies (1)
Discovery Insure
Discovery Insure's reply10 Apr 2024, 20:41
Official
Good day Noel,

Thank you for bringing this to our attention. We will have this looked into by the relevant team and feedback provided to you once available. 

Regards
Discovery Insure